Help
How can we help?
Answers to questions from anglers and fishery owners. Can't find what you're looking for? Contact us.
For anglers
Bookings
How do I book a peg?
Find a fishery in search, open its profile and select Book now. Choose your dates, a peg (if the fishery offers peg selection) and the number of people — the price updates as you go. Finally, enter your contact details and pay online, or confirm a booking with payment on site, depending on the fishery.
Do I need an account to book?
You can browse fisheries and prices without an account. To make a booking or buy an e-permit, you need a free account — it keeps all your bookings, confirmations and permits in one place.
How do I know my booking is confirmed?
Once you've made a booking, you get an email with its code, and you can see its status in your account under Bookings. Some fisheries confirm bookings automatically, others manually — in that case the status changes once the owner decides, and we'll send you a notification.
Payments
How can I pay?
Online payments are handled by Stripe: BLIK, payment card and Przelewy24. Some fisheries also let you pay on site — you can see the payment method before you book.
Do I pay anything on top of the fishery's price?
No. You pay the price set by the fishery, shown before you book. The platform commission is paid by the fishery owner. You can choose to add a restocking donation.
Are my card details safe?
You enter your card details in Stripe's secure form — they never reach our servers and we never see them. Stripe only tells us whether the payment went through.
Cancellations and refunds
How do I cancel a booking?
Log in, open Account → Bookings, select the booking and click Cancel. Each fishery has its own cancellation policy (e.g. free up to 7 days before arrival) — we show it when you book and in the booking details, together with the refund amount.
When will I get my refund?
The refund goes back to the payment method you used. The amount depends on the fishery's cancellation policy and when you cancel — you see it before you confirm the cancellation. Depending on your bank, the money usually reaches your account within 5–10 working days.
What if the fishery cancels my booking?
If the fishery cancels your booking, you get a full refund of the amount you paid and an email notification.
E-permits
What is an e-permit?
It's a permit to fish at a specific commercial fishery, bought online — for 24 hours, a night, a weekend or a season, depending on what the fishery offers. It doesn't replace your fishing licence or any other documents required by law.
How do I show my permit during a check?
Your permit with its QR code is in your account under Permits. The person checking scans the code and sees straight away whether the permit is valid and until when. If the signal by the water tends to be weak, take a screenshot of the code beforehand.
Can I buy a permit for someone else?
Yes. Permits are issued in a person's name, so when you buy one you enter the full name of the person who will be fishing. That person shows the code during a check.
Account
How do I create an account?
Select Sign up and enter your name, email and a password (at least 8 characters). If you see a Google button on the login page, you can also log in with your Google account.
I've forgotten my password. What should I do?
On the login page, select Forgot your password? and enter your email. We'll send you a link to set a new password. If the message doesn't arrive within a few minutes, check your spam folder.
How do I delete my account and my data?
In your account settings choose Delete account — that is also where you can download a copy of your data (a JSON file). If you run a fishery or have upcoming bookings, close them first or write to us and we will help. We keep payment billing data for as long as the law requires.
What is a Premium account for anglers?
It's an optional plan for PLN 29.99 a month or PLN 299.99 a year: a catch log with statistics, catch analysis, no ads and a Premium badge on your profile. Bookings and e-permits work the same way on a free account.
For fishery owners
Adding a fishery
How do I add a fishery to the site?
Create an owner account, then complete your fishery profile in the panel: location, photos, species, prices, rules and pegs. When everything is ready, submit the fishery for verification.
What should I prepare before adding a fishery?
A few good photos of the water and the pegs, a list of species and methods, your prices (24 hours, day, night, extras), the fishery rules, your cancellation policy and the peg numbers. You mark the pegs on a satellite map in the panel.
Verification
How does verification work and how long does it take?
We check that the fishery exists and that the contact and company details are correct. Sometimes we call or ask for more information. It usually takes up to 48 hours. Once approved, the fishery appears in search.
What if my application is rejected?
You get the reason for the rejection in a notification on the site and by email. Correct the details we point out and apply again, or reply to us — we'll clear up any questions.
Payouts
When do I get the money from bookings?
We settle funds from bookings paid online after the angler arrives, minus commission. You can see your payment and payout history in the panel.
Can I accept payment on site?
Yes. For each fishery you choose a mode: online payment, booking with payment on site, or a profile with contact details only, without bookings. We don't charge commission on bookings paid on site.
Commission and plans
How much does it cost to use the site?
The Start plan has no subscription: you pay 8% commission on bookings paid online. The Premium plan costs PLN 99.99 a month or PLN 899.99 a year, and commission drops to 4%. Commission doesn't apply to bookings paid on site, permits, entry fees or restocking donations.
When is the Premium plan worth it?
The difference in commission is 4 percentage points, so the monthly subscription pays for itself at about PLN 2,500 of online bookings a month, and the annual one at about PLN 1,900. On top of that, Premium gives you e-permit sales, last-minute offers, statistics and featured placement in search results.
Selling e-permits
How do I sell e-permits?
E-permit sales are part of the Premium plan. In the panel you set up permit types (e.g. 24-hour, night, season), prices and the number of rods. Anglers buy the permit online and get a QR code issued in their name.
How do I check a permit by the water?
Open the fishery panel on your phone and scan the angler's QR code. You'll see whether the permit is valid, until when and who it was issued to. The code is cryptographically signed, so it can't be forged.
Didn't find an answer?
Contact us — we usually reply within 1–2 working days.